News

2026/05/08
[IMPORTANT]Beware of Suspicious Emails and Messages Impersonating Our Hotel or Online Travel Agencies

Thank you very much for your continued patronage and warm support of WHG HOTELS

We are writing to inform you that we have recently confirmed incidents where fraudulent messages impersonating our hotel and Booking.com are being sent to customers. These messages are being distributed through messaging apps such as WhatsApp and contain unauthorized URL links that may redirect recipients to malicious phishing sites (fraudulent websites).

Please be advised that neither our hotel nor Booking.com will ever contact guests directly through messaging apps such as WhatsApp regarding reservation details or credit card information. Should you receive any suspicious message of this nature, we strongly urge you not to click on or access any URL links included in such messages, in order to protect yourself from potential fraud.

We sincerely apologize for any anxiety or inconvenience this situation may have caused our valued guests. We kindly ask for your continued vigilance and caution regarding this matter.

2026/05/07
[Important Notice] Beware of Phishing Scams

If you receive an email or message (WhatsApp, SMS, email, etc.) purporting to be from our group of hotels that includes any of the following, it may be an attempt to direct you to a phishing site or gain unauthorized access. Do not click any URLs in the message or open any attachments; please delete the message promptly.
“Content you do not recognize”
“A request to re-enter reservation information”
“A request to enter credit card information,” etc.

Please note that our group of hotels will never ask customers for their credit card numbers or request payment via such messages.

(What is phishing?)

Phishing refers to sending emails that falsify the sender and directing recipients to fake websites in order to steal sensitive information such as credit card numbers and account information (user IDs and passwords).

2024/02/01
Warning about phishing scams.

We have confirmed that beginning in August of 2023, multiple mails were sent out by a third party disguising themselves as one of our group hotels. If you receive a mail supposedly from our group hotel(Washington Hotels,Hotel Gracery,Hotel Tavinos,Hotel Fujita) that seems strange, requests you to reenter reservation numbers, or asks for credit card information, it may redirect you to a phishing site or expose you to illicit access, so please immediately delete the mail without accessing any link or viewing any attachment within it. Under no circumstances will our group hotels request credit card information or payment by email, except for instances in which you have made use of the hotel. We apologize for any concern that may have been caused for you, and request that you continue to remain aware of the possibility of scam mails.

*”Phishing” is the act of sending emails pretending to be another sender, and redirecting the receiver to a false website in order to gather personal information such as credit card numbers, account information (user ID, password, etc.) and other such important details.

2023/12/12
Notice about breakast.

Thank you for choosing our hotel.
Due to circumstances, breakfast service for non-guests will be suspended from January 4, 2024.
We appreciate your understanding.

Akihabara Washington Hotel
Manager

2023/03/14
Notice of Repair Work on the Exterior Walls

The improvement work mentioned above has been scheduled during the following period.
We will conduct this work with the most conscientious care to offer you pleasant stays.
We are afraid, however, that the view from the guest rooms would be different from usual because of scaffolding and covering.
We sincerely apologize for inconveniences, and would appreciate understanding and cooperation of our guests.
If you require further information, or have any questions, please do not hesitate to contact us.

・Repair Period: May 8, 2023 – Sep. 30, 2023
(Monday to Saturday, excluding public holidays)

・Hours: 9:00 a.m. – 5:30 p.m.

This schedule may slightly vary depending on the weather conditions and other factors.

Akihabara Washington Hotel
General Manager

2018/11/20
Notice of restarting our multi-language reservation system.

Thank you for your continued support of WHG Hotels.

Following the suspension of our multi-lingual reservation system on June 26 (Tuesday) earlier this year, we are happy to announce that the service can once again be used for reservations as of November 20 (Tuesday).
We apologize for any inconvenience while this service was unavailable.

For your convenience, we have prepared breakfast accommodation plans for customers who use our hotel by January 31, 2019, so please use it by all means.
Thank you again for your continued support of WHG Hotels. We hope to see you soon.

Notice.

Now reservation is suspended due to system error.
We apologize for the inconvenience.

We sincerely apologize for the inconvenience.
We ask for your patience until we restore the service.
For reservations, please contact us directly with the URL below.

http://en.whg-hotels.jp/contact-us/

Confirmation of contents of inquiries is done at 10: 00-17: 30 (Japan time) excluding weekends and holidays.
For inquiries received outside the above time, we will accept reception after the next business day. Please acknowledge it beforehand.

If there is an urgent inquiry, please contact the hotel individually Please contact us from the inquiry form.

https://akihabara.washington-hotels.jp/faq/#cid_31

2018/06/27
Matters Related to Personal Data Breach due to Unauthorized Access to Multilingual Online Booking System Server
For details, please check from the following URL.

https://fujita-kanko.com/topic/notice-about-our-reservation-system/